Apple Recalls & Repairs MacBook Butterfly Keyboards 2016-Present

Apple Recalls & Repairs MacBook Butterfly Keyboards 2016-Present

Apple admits fault to bad keyboard design and launches repair and extension program

Apple has launched a keyboard service program for MacBook and MacBook Pro that have sticky keys or non responsive keys. This is a huge deal for those that have paid hundreds of dollars for repairs of a bad design of keyboard. Apple should reimburse you if you have paid for repairs due to the sticky keys or non responsive keys. Below are the models that are being covered.

  • MacBook (Retina, 12-­inch, Early 2015)

  • MacBook (Retina, 12­-inch, Early 2016)

  • MacBook (Retina, 12-­inch, 2017)

  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2016)

  • MacBook Pro (15-­inch, 2017)

Backup your data before going to the Apple store or shipping your MacBook. Follow this simple guide on how to backup your Mac. How to use Time Machine to backup your Mac. The repair will take approximately 1-2 weeks for repair turnaround time from reports. Backup your data because there is a chance for data loss.

Follow this link to schedule a Genius Bar reservation or call 1-800-My-Apple

Here is the exact information from Apple.com 

" Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors: 

  • Letters or characters repeat unexpectedly

  • Letters or characters do not appear

  • Key(s) feel "sticky" or do not respond in a consistent manner "

source: apple.com Follow this link to find out more.

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Find out if your iPhone iPad or Mac has a recall

Find out if your iPhone iPad or Mac has a recall

Find out if your iPhone iPad or Mac has a recall

How do I check my device for a recall?

Apple offers a great page for customers to find out if their device is covered under a repair extension program. This page is intended for certain regions of the world and gives customers step by step and important information to keep in mind. If you are unsure of which device you have on an iOS device go to Settings / General / About and notate the Model Number. Do a google search of the model number and it will give you the exact model you have. If you have a Mac select the Apple logo at the top left and choose About This Mac.

What if I don't see my device listed?

Your device may still be covered if you head to the Genius Bar and ask the technician if there is any open programs or other known issues. Technicians of the Genius Bar are knowledgeable of open programs for issues that come up. The iPhone 6 Plus touch disease that has plagued the iPhone 6 Plus isn't technically listed as a recall but has many reported issues.

My device is listed now what?

Schedule a Genius Bar appointment with Apple to resolve your issue. Apple will run diagnostics of your device and give you options during your visit. San Diego Mac Repair recommends its customers to back up their data before all visits to the Genius Bar because it may require a new device and loss of data does happen. Check out this page on how to Backup your iOS device to iCloud or iTunes

Call San Diego Mac Repair for any questions

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